Privacy policy
INTRODUCTION:
We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.
WEBSITE ADMINISTRATION AND CONTACT INFORMATION
Business name:
Wildflower Gems
INFORMATION COLLECTION AND USE
We respect each site visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website. For each visitor to our website, our web server automatically recognizes the visitor’s domain name and email address. The information we collect is:
• Used for internal review and then discarded.
• Only used to set up profiles for subsequent visits.
• Used to notify visitors about updates to their orders such as tracking
• Address and contact details passed in confidence to courier companies for delivery of your parcel, and to contact customers should they have any issues in delivering parcels.
• Never shared with other organizations for commercial purposes.
• Used to remember language and location settings and local currency.
• Used to keep visitors up to date with site events and news
• Used to respond to queries submitted through the site chat and forms
This site collects cookies for the sole purpose of an ecommerce shopping cart system. Such cookies allow items to be added to the basket as part of an essential function of the online shop and to remember which language/currency the customer is using at the checkout.
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A user must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date) depending on payment method chosen. If we have trouble processing an order, we use the information to contact the user. This information is used:
• For shipping and billing purposes when ordering.
• To fill customer´s orders.
• To update customers on their orders and relevant information about Wildflower gems
Any financial information passed to us, will not be stored in neither electronic nor paper form. We shred all confidential data regularly. Once a customer has completed the order, we may contact the customer should payment fail, if the order is not completed or if any issues arise. Such ‘unfinished’ or ‘failed’ orders are recorded on our system for the aid of helping customers through the website ordering process.
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes to this privacy statement on our homepage.
CONFLICT RESOLUTION
We are committed to resolving disputes within 10 days with the exception of holidays where we are closed for two weeks. If problems arise, users may contact us by email.